VOIP or Voice?
The case for VOIP over traditional telephony
The case for VOIP over traditional telephony
The case for cloud has been made millions of times, but while traditional phone still sticks around, what are the benefits of VOIP over voice? Here, we point out some of the more subtle benefits of shifting to VOIP.
Reducing hardware is an obvious starting point. By consolidating staff communications onto one device, there is a cost saving to be made on smartphones. This is not just on a hardware level – the savings can also manifest themselves in reduced support desk time and maintenance costs. Employee productivity is also enhanced without needing to wait on new devices, especially in the case of homeworkers.
Startup times for new offices or remote teams can also be reduced without needing to wait on phone deliveries or setup times.
This is not to say there is not a role for smartphones or tablets. Indeed, these are vital to many users in the field. However, VOIP fits more conveniently with a Bring Your Own Device (BYOD) strategy.
As the old 9-5 moves into the rear view mirror, technology and tools need to keep pace with new ways of working.
With this shift, users are more likely to need access to business phone numbers outside normal office hours. While this can be difficult with traditional telephony, VOIP provides all kinds of opportunity for seamless communication.
Cloud-based comms systems make physical location irrelevant. From any kind of device in any location, staff are able to communicate on calls, text, WhatsApp, Skype or Facebook Messenger as they see fit.
VOIP also lends itself nicely to affordable scalability. As your business grows and you want to spin up new offices, sub-teams or geos, the price of international calls can increase quickly.
Even some of the stated downsides of VOIP stack up pretty well against traditional telephony. Poor internet connection is often cited as a weakness, but this can equally be applied to conventional phone signals. That said, strong broadband connections are vital for VOIP to be viable for your business.
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