Cloud-based technologies enable greater productivity in all aspects of business, and the call centre is no different.
Innovative applications make it possible to combine true voice calling capabilities seamlessly with collaboration tools.
What are the advantages for my call centre?
By leveraging cloud technologies, you can enable your teams by:
Making and receiving calls in Microsoft Teams or Zoom
Spin up new users and licenses in minutes
Benefit from favourable international calling costs
Get support available from cloud voice experts
Cloud-based call centre solutions also offer integrated, feature-rich platforms that reduce the need for costly and extensive telephony infrastructure.
As well as providing more efficient ways of working, they also offer agile subscription plans, plus quick deployment for new users or role changes. Management can also operate safe in the knowledge that the system provides optimal uptime, security and detailed performance reporting.