When business is over the phone it can be a struggle to find accurate proof of what was said and the urgent task of resolving a complaint becomes more difficult as until now there hasn’t been a ‘paper trail’.
The point of sentiment analysis isn’t just to know what was said, but to be able to do something about it. Modern Unified Call Recording platforms don’t just tell you how satisfied your customer is, they tell you how satisfied your employees are. Integrating employee experience is essential to improving customer satisfaction. Effective use of Unified Call Recording will tell you the real impact.
Find out how a secure and scalable cloud call recording solution can provide accurate proof of what was said and reduce time spent on remediation of customer investigations.
▶ Read more in this article from Dubber.
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