By using cloud-based Direct Routing services, you can turn Teams into a full business Private Branch Exchange (PBX) to provide the best of both worlds for users to collaborate.
Direct Routing provides business benefits and cost reductions all in one. Here’s 4 advantages of Direct Routing:
Direct Routing enables organisations to utilise their own telephony provider at the same time as integrating with Microsoft Teams. With this, Teams or other platforms can become the central hub of communications, but also allowing for traditional telephony.
In addition to the flexibility this offers, you can also stay with your existing provider. This means that existing contracts can still be honoured, while giving users the freedom to pick and choose the application that they or their customers or partners need to work.
Put simply, Direct Routing is cheaper than traditional calling plans – with it you can capitalise on the best call rates and flexible, user-based licensing.
For organisations with international offices, customers or suppliers, Direct Routing also includes options for international calling. This is in contrast to traditional calling plans which are often limited to certain countries – or incur high costs for overseas calls.
The transition to Direct Routing is made easy with a cloud-based service. This takes away the pain that can be experienced with porting numbers on standard calling plans.
With Direct Routing, you combine the best of both worlds. With Teams established as your PBX, you can take advantage of the different benefits that traditional calling and VOIP offer.
You can benefit from transferring calls, holds/queues, call routing, simultaneous call notifications, speed dialling, voicemail, Teams’ virtual meeting rooms – not to mention all the other collaborative benefits of Microsoft Teams.
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