Voice applications are virtual phone systems hosted in the cloud. This reduces the need for – and cost of – traditional telephony services, while providing extensive business benefits.
What use cases do voice applications fit?
In short, voice applications can be deployed in all types of environments, from remote call centres to field teams working from home. Cloud-based systems provide all the features you would expect from traditional calling systems, but provide much greater flexibility to expand and work more efficiently.
The changing needs of business have necessitated this change – you can deploy cloud-based voice applications to support agile ways of working and drive new value across the business.
From traditional telephony to an integrated communications solution
The cloud is powering and reinventing all aspects of businesses – and there are many advantages to be had with cloud-based communications. VOIP enables collaboration across teams, customers, partners and other stakeholders with integrated calling, video, chat, file sharing and other features.
From IT’s perspective, it is also cost effective with reduced calling charges. It is also easy to create and manage new users, while keeping on-premise infrastructure to a minimum.
As with most cloud-based solutions, voice applications also make it possible to move from CAPEX-based infrastructure investments to OPEX billing models.