The state of observability

Practitioners' perspective from DevOps, SRE, IT Operations, and Engineering

Observability has become critical to maintaining system performance, reliability, and scalability.

As organisations continue to adopt cloud-native architectures and distributed systems, the demand for effective observability practices has surged. The front line practitioners responsible for effectively using observability tools and processes have had to evolve their skills and experience to meet the needs of the modern environments they manage.

This research explores the firsthand experiences of front line technology practitioners responsible for implementing and managing observability tools in enterprise production environments. We examine the practical challenges and evolving responsibilities of these professionals as they navigate the intricacies of observability and consider the practical impact of their work on business outcomes.

The practitioners' view

Read more about the following challenges facing observability practitioners:

99% report barriers to implementing effective observability capabilities and expertise
Top challenges reported are managing different requirements of different teams and lack of consistent best practices
The top cause of major incidents in the past year was system updates or patches
80% are working to consolidate observability and monitoring tools, 68% say that effort is driven by management
97% face challenges with consolidation efforts

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