Siloed data = protracted workflows and delayed innovation

As its customer base grew and its service offerings expanded, Accolade faced new challenges in managing and processing observability data from disparate platforms and formats.

While its previous observability vendor provided helpful pre-aggregated metrics, Accolade leaders found that the overall approach was too inflexible to serve its needs. It was especially challenging that Accolade didn’t have full ownership of the data and that it was frequently difficult to access the information it needed.

In addition, the proliferation of logs, metrics, and trace data scattered across the multi-platform, multi-account organisation made data analysis and tracking increasingly time consuming and difficult. It slowed down the workflow of Accolade developers, made it increasingly challenging to track service performance, and reduced the time available for innovation and differentiating activities.