Help agents to resolve customer issues faster
Create step-by-step guides that recommend and display next best actions
Create step-by-step guides that recommend and display next best actions
Amazon Connect provides a unified agent workspace that is easy and less stressful for new agents to learn and gives experienced agents all of the tools they need to continuously improve their customer experience.
In this AWS podcast episode, learn how you can create step-by-step guides that recommend and display next best actions for agents to resolve customer issues faster.
Watch the video and learn why AWS is the worlds most comprehensive and broadly adopted cloud platform
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