AI and your customer experience

AI is all the rage. But figuring out how to harness it effectively for your business can be another matter. That's why we're here to help!

First up, in this Microsoft Discovery Hour session you’ll learn how to apply AI solutions to deliver fast, accurate answers to customers and handle cases more efficiently.

You'll also have the opportunity to see how other Microsoft customers are using customer experience (CX) solutions to help sellers and marketers focus on what matters most.

During this free event, you’ll be able to: 

• Discover the latest trends, challenges, and best practices shaping CX strategies across the industry, including new opportunities with AI tools.
• Learn how to use AI to create actionable insights using real-time data to support seller and marketer productivity and collaboration.
• Understand how unified data across sales, marketing, and service provides a 360-degree view of customers to develop personalised experiences.
• Explore how other customers have transformed their sales organisations with the help of AI.